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Return Policy |
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We want you to be happy with your purchase. Kidsworldonline will gladly refund an order or item within 30 days of purchase. Items must have been purchased at Kidsworldonline and an original order # is required to process returns. Items must be in their original, unworn condition with tags attached. Items must not be soiled or washed. Items returned without tags attached will be given store credit for the return. Clearance Items, personalized items, swimwear, sleepwear, and onsies may not be returned. Special Occasion/Holiday items (i.e. Easter, Christmas, Halloween, etc.) may not be returned beginning two weeks before the Holiday/Special Occasion.
Items that are sent as gifts can only be returned by the gift recipient for store credit and otherwise follow the same return guidelines as other purchases. We can not give cash (or cash equivalent, checks, etc.) or credit the recipient's credit card for gift returns.
Some of our gift items are shipped directly from the manufacturer. It is imperative to contact us for return information and and RA# for all returns. These items must be returned directly to the manufacturer in most cases. If these items are returned to Kidsworldonlinewithout proper authorization, we will add a 25% restocking fee in addition to the shipping charges for returning the item to the manufacturer.
Original shipping charges and your return mailing charges for returns are not refundable. Your return mailing charges are reimbursable if the item is being returned as a result of our error. You may receive store credit or have us credit your credit card for the amount of the return. We can only credit the card used for the original purchase. We can not credit a different card. We do not give refunds by cash or check.
In order to properly process your return, you must perform the following steps. These steps are important so that we know you are trying to return an item and we can properly credit your account.
Step 1: Please fill out the Return Authorization Request Form to receive a Return Authorization Number (RA#). We will promptly mail the RA# back to you. This RA# will allow us to ensure proper credit on your return. Include the following information in your e-mail.
Please include ALL of this information.
- Your name
- Original Order Number
- Item(s) you are going to return
- Your e-mail address (for sending you an RA#)
- State whether you would like us to credit your credit card or receive store credit
Step 2: Once you have received the RA# and other information from us, you can pack the product in the original box if possible. Otherwise, properly pack the item in another box for mailing. Address the package as follows:
Kidsworldonline
18a Meteor Road
Westcliff-on-Sea
Essex
SS0 8DG
UK
Write the RA# on the outside of the package. We recommend that you insure your package before mailing. We can’t be responsible for the loss or damage of the package you are mailing. We must receive the item(s) in original condition in order to credit your account.
Step 3: Ship the package back to us via the carrier of your choice. Remember that we recommend that you insure the package.
We will send you an e-mail when we receive the package. We will begin processing your credit after receipt of the package. Note that it can take up to 6 weeks for a return to be credited on your credit card.
Exchanges:
Because of the nature of how we source our products and the changing nature of our inventory, we regret that we can not accept exchanges.
If you would like to return an item in exchange for a different item, return your item following our return policy above. We will credit your account for the return when we receive it. In order to receive a different item, simply order the new item online at any time.
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| What our customers say: Many thanks for your speedy reply.....I wish all companies would take
a leaf out of your book..... Excellent service 100% all round. Thank you Lynne Dane [ View More ] |
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